Terms of Service

Last updated: September 14, 2026

These Terms govern access to and use of the vinkora.net website and the Vinkora CRM (crm.vinkora.net), a brand operated by VINKORA MARKETING, C.A. ("Vinkora," "the service," "we," "us"). By creating an account or using the service, you accept these Terms and our Privacy Policy. If you do not agree, do not use the service.

1. The service

Vinkora is a cloud-based CRM with artificial intelligence for handling WhatsApp, Messenger, Instagram, and email, and for managing pipelines, calls, collections, electronic signatures, analytics, and automations. We may add, modify, or remove features to improve the product.

Agency services (websites, SEO, AI search visibility, advertising campaigns, and similar services) are governed by the specific proposal or contract we agree upon. Where that document is silent, these Terms apply.

2. Account

You are responsible for the accuracy of your account information, for keeping your credentials confidential, and for all activity carried out with them. You must enable two-step verification when the service requires it. The administrator of each organization manages the users and permissions of their team and is responsible for their use. Notify us immediately of any unauthorized access.

3. Plans, trial, and payments

• We offer a free trial for a limited time. At the end of the trial, you must subscribe to a paid plan to continue using the service.
• Subscriptions are prepaid and billed in advance according to the plan and the number of users purchased. Prices are stated in US dollars (USD) unless another currency is indicated.
• Payments are processed through PayPal or other enabled payment methods. Manual payments are activated once we verify the proof of payment.
• We may change prices by giving you reasonable advance notice; the change applies from the next renewal.
• If payment is not completed by the due date, access may be switched to read-only mode or suspended until the account is brought current.

4. Acceptable use

You agree not to use the service for unlawful activities, to send spam or unsolicited messages, to infringe the rights of third parties, to introduce malicious software, to attempt to access data belonging to other organizations, or to overload the platform. You must comply with the rules of the platforms you integrate (for example, the WhatsApp Business, Meta, and Google policies) and with the data protection and commercial communications laws applicable to your messages, including obtaining your contacts' consent before sending them promotional messages.

5. Messaging and WhatsApp

• The official WhatsApp connection is made through Meta's WhatsApp Business Platform and is subject to its policies. Meta may charge for conversations and templates according to its rates; those charges are billed by Meta to the corresponding WhatsApp Business account.
• The QR code connection is not an official Meta service: WhatsApp may restrict it or block the number. If you choose it, you do so at your own risk.
• We are not liable for restrictions or blocks that Meta, Google, or other platforms apply to your accounts as a result of your use of them.

6. Artificial intelligence

AI responses, classifications, and summaries are generated automatically and may contain errors or incomplete information. You are responsible for configuring the assistant, reviewing its instructions, and supervising what it communicates to your customers. AI-generated content does not constitute professional advice (legal, financial, medical, or otherwise) and does not replace your team's judgment. If you use your own API key from an AI provider, its costs and terms are your responsibility.

7. Recordings and electronic signatures

• If you enable call or video call recording, you are responsible for informing the participants and obtaining their consent where required by the law of your country.
• Vinkora's electronic signature collects evidence of identity, consent, date and time, and document integrity. Its legal validity, and the acts that may be signed electronically, depend on the law of each country. Vinkora is not an accredited certification service provider. For acts that require special formalities, consult an attorney.

8. Your data and your customers' data

The data you upload remains yours, and you may export your contacts and leads at any time. You authorize us to process it solely to provide the service to you, in accordance with our Privacy Policy. You are responsible for having a legal basis to process your contacts' data and for responding to the rights they exercise.

9. Intellectual property

The software, the Vinkora brand, and the content of the service belong to their owner. You acquire no rights other than a personal, non-transferable license to use the service for the duration of your subscription.

10. Third-party integrations

The service connects with third-party platforms that you authorize. We are not liable for the availability, changes, or policies of those third parties. Their use is also governed by their own terms.

11. Availability

We work to provide a stable service, but it is provided "as is" and "as available." We may carry out maintenance and planned interruptions. We do not guarantee that the service will be uninterrupted or error-free.

12. Limitation of liability

To the extent permitted by law, Vinkora is not liable for indirect damages, lost profits, or loss of data arising from the use of, or inability to use, the service. Our total liability is limited to the amount you have paid us in the last twelve months.

13. Suspension and termination

• You may stop renewing your subscription at any time. To delete your account and its data, write to us at info@vinkora.net from the account's email address. We recommend that you export your information first.
• We may suspend or close accounts that breach these Terms.
• If your subscription remains suspended for 6 months without being reactivated, we archive a backup copy and delete the account, as explained in the Privacy Policy.

14. Changes

We may update these Terms. We will publish the current version on this page and, if the change is material, we will notify you. Continued use of the service constitutes acceptance of the current version.

15. Governing law

These Terms are governed by the laws applicable at the provider's domicile. Any dispute shall be submitted to the competent courts of that domicile, without prejudice to the rights that consumer protection regulations grant to the user in their country of residence.

16. Contact

For any questions about these Terms, write to us at info@vinkora.net.